Removals Croydon Terms and Conditions of Service
These Terms and Conditions set out the basis on which Removals Croydon provides removal, transportation, packing, and related services within Croydon and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means Removals Croydon, the provider of the services.
1.2 "Client" means the individual, business, or organisation purchasing the services.
1.3 "Services" means any removal, packing, transportation, loading, unloading, storage, or associated services provided by the Company.
1.4 "Goods" means the items to be packed, handled, transported, or stored under the contract.
1.5 "Booking" means an accepted request for services, confirmed by the Company.
1.6 "Contract" means the legally binding agreement between the Company and the Client incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides domestic and commercial removal services, including but not limited to loading, transporting, unloading, basic positioning of furniture, and, if agreed in writing, packing and unpacking services.
2.2 The exact scope of services for each move will be set out in a quotation or booking confirmation issued by the Company based on information provided by the Client.
2.3 Any additional services requested on the day of the move that were not included in the original quotation may incur additional charges, which must be agreed before such services are carried out.
3. Booking Process
3.1 All bookings are subject to availability and are not deemed confirmed until the Company has issued a written or electronic confirmation of the booking.
3.2 The Client must provide accurate and complete information when requesting a quotation or placing a booking, including but not limited to:
(a) The collection and delivery addresses;
(b) Access details at both addresses, such as floor level, parking restrictions, and any obstacles;
(c) An accurate inventory of items to be moved;
(d) Any special handling requirements or fragile, high-value, or bulky items.
3.3 The Company reserves the right to revise or withdraw a quotation if the information provided by the Client is inaccurate, incomplete, or changes materially prior to the move date.
3.4 Quotations are normally valid for a limited period as stated on the quotation. After this period, the Company may issue a new quotation.
3.5 By accepting a quotation and confirming a booking, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
4. Pricing and Quotations
4.1 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes, road charges, or congestion charges that may be added where relevant.
4.2 Quotations are based on the information supplied by the Client and the assumption of reasonable access and conditions at both collection and delivery addresses.
4.3 The Company reserves the right to apply additional charges if:
(a) Access is more difficult than advised, requires extra labour, or the use of specialist equipment;
(b) Waiting times occur due to delays not caused by the Company;
(c) Additional items are included that were not originally declared;
(d) The move requires extra time due to circumstances beyond the Company’s control.
4.4 Any additional charges will be explained to the Client as soon as practicable and must be settled in accordance with the payment terms set out in clause 5.
5. Payments
5.1 For most domestic and small commercial moves, a deposit may be required at the time of booking. The amount and due date of the deposit will be specified in the quotation or booking confirmation.
5.2 Unless otherwise stated, the balance of the agreed charge is payable on or before the day of the move, and in any event prior to completion of unloading.
5.3 The Company accepts payment by methods notified to the Client at the time of booking or in the quotation. Cash payments, if accepted, must be made directly to the Company’s representative as instructed.
5.4 For larger commercial or multi-day moves, different payment terms may apply and will be confirmed in writing before the contract is formed.
5.5 If payment is not received in full when due, the Company reserves the right to:
(a) Suspend or refuse to carry out the services;
(b) Charge interest on overdue amounts at the statutory rate until payment is made in full;
(c) Retain possession of the Goods under a lien until all amounts owed are fully settled.
6. Cancellations and Postponements
6.1 The Client may cancel or postpone a booking by giving notice to the Company. The notice must be given during normal business hours.
6.2 The following cancellation or postponement charges may apply:
(a) More than 7 days before the scheduled move date: no cancellation fee, but any non-refundable third-party costs may be deducted from a refund;
(b) Between 3 and 7 days before the scheduled move date: up to 50 percent of the quoted price may be charged;
(c) Less than 3 days before the scheduled move date or on the move date: up to 100 percent of the quoted price may be charged.
6.3 If the Company needs to cancel or postpone the services due to events outside its reasonable control, such as extreme weather, road closures, vehicle breakdown, staff illness, or safety concerns, it will notify the Client as soon as reasonably possible and offer an alternative date or a refund of any amounts paid for services not provided. The Company will not be liable for any consequential losses arising from such cancellation or postponement.
7. Client Responsibilities
7.1 The Client is responsible for:
(a) Ensuring that all necessary permissions, permits, and parking arrangements are in place for both collection and delivery addresses;
(b) Packing and securing all Goods adequately unless a packing service has been agreed;
(c) Removing and safely disconnecting any appliances and fixtures, unless otherwise agreed in writing;
(d) Ensuring that all Goods to be moved are made available and that no items are left behind or taken in error;
(e) Being present or ensuring a responsible adult is present at collection and delivery to approve the work and sign relevant documents.
7.2 The Client must not include in the Goods any items that are hazardous, explosive, illegal, perishable (unless agreed in writing), or likely to cause damage to property, vehicles, or other goods.
8. Excluded and Special Items
8.1 Unless specifically agreed and recorded in writing prior to the move, the Company will not be responsible for the removal of:
(a) Jewellery, watches, precious metals, money, or securities;
(b) Important documents, such as passports, deeds, or financial papers;
(c) Animals or plants;
(d) Items requiring specialist disconnection, dismantling, or handling, such as grand pianos or heavy machinery.
8.2 If the Client asks the Company to handle such items without prior agreement, the Company may refuse or may do so entirely at the Client’s risk, without accepting liability for loss or damage beyond that mandated by law.
9. Liability and Limits of Responsibility
9.1 The Company will exercise reasonable care and skill when providing the services. However, liability for loss of or damage to Goods is subject to the limitations set out in this clause.
9.2 The Company will not be liable for any loss or damage arising from:
(a) The Client’s failure to adequately pack or protect Goods when the Company has not been contracted to pack them;
(b) Normal wear and tear, gradual deterioration, or inherent defects in the Goods;
(c) Acts or omissions of the Client or any third party present at the premises;
(d) Weather conditions, traffic, or other events beyond the Company’s reasonable control;
(e) Goods packed in boxes or containers by the Client where the contents were not disclosed or were not visible to the Company.
9.3 For any single item or carton, the Company’s liability for loss or damage, where legally permitted to be limited, may be capped at a reasonable sum per item unless a higher value has been agreed in writing and any additional charges for extended liability have been paid by the Client.
9.4 The Company will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, or emotional distress.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
10. Claims and Complaints
10.1 Any visible loss or damage to Goods or property must be reported to the Company’s team on the day of the move and noted on any completion or delivery document where possible.
10.2 Any subsequent or non-visible loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the services, providing sufficient details and evidence.
10.3 The Company will investigate any complaint or claim and may request photographs, repair estimates, or proof of value. The Client is required to cooperate with reasonable requests during the investigation.
10.4 Where liability is accepted, the Company may choose to repair, replace, or pay reasonable compensation for the damaged items, subject to the limitations in clause 9.
11. Waste and Environmental Regulations
11.1 The Company operates in accordance with applicable UK waste and environmental regulations. It will not remove, transport, or dispose of waste materials unless this has been specifically agreed and the Company is satisfied that it may do so lawfully.
11.2 The Client must not present general waste, hazardous waste, or construction rubble as part of the Goods without the Company’s prior agreement.
11.3 Where the Company agrees to dispose of items on behalf of the Client, additional charges may apply for waste transfer, recycling, or disposal services.
11.4 The Client remains responsible for any penalties, fines, or legal consequences arising from the inclusion of prohibited items or non-compliance with waste regulations, where such issues are caused by the Client’s acts or omissions.
12. Delays and Access Issues
12.1 The Company will make reasonable efforts to adhere to agreed arrival and delivery times but cannot guarantee specific times due to factors such as traffic, access, and operational constraints.
12.2 The Client must ensure that suitable access is available at both collection and delivery addresses, including the provision of parking arrangements and any necessary permits.
12.3 If access issues, waiting times, or delays arise that are not caused by the Company, additional charges may be applied for extra time, labour, or alternative arrangements.
13. Storage (If Applicable)
13.1 If the Client’s Goods are placed into storage, whether in a facility arranged by the Company or a third party, separate storage terms may apply, which will be provided to the Client where relevant.
13.2 The Company’s liability for Goods in storage will be limited as stated in the applicable storage terms, in addition to the limitations in these Terms and Conditions.
14. Privacy and Data Protection
14.1 The Company may collect and process personal data about the Client in order to provide the services, manage bookings, and comply with legal obligations.
14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to secure such data against unauthorised access, use, or disclosure.
15. Variations and Amendments
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the contract with the Client.
15.2 Any variation to these Terms and Conditions requested by the Client will only be valid if agreed in writing by an authorised representative of the Company.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any contract formed under them, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
17.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision or part-provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Client in relation to the services and supersede any previous agreements, understandings, or arrangements, whether oral or written.
18.2 The Client acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions when entering into the contract.
